Location: Evacuee Trust Complex, F-5 Islamabad (Onsite)
Shift Timings: 8 PM – 5 AM (Night Shift)
Experience Required: Minimum 3 years in Customer Success or Account Management, specifically in the Medical Billing industry.

Join Our Team at PointofIT Pvt Ltd!

We’re seeking an experienced Customer Success Manager with a strong background in Medical Billing to join our dedicated team. This is an exciting opportunity to play a key role in ensuring client satisfaction and success in a fast-paced, collaborative environment.

Key Responsibilities:

• Serve as the primary contact for medical billing clients, ensuring their goals and satisfaction are consistently met.
• Provide expert support and guidance on medical billing processes, helping clients navigate complex billing requirements.
• Collaborate with internal billing teams to quickly resolve client issues, manage inquiries, and keep clients informed of product or service updates.
• Track client satisfaction and contract renewals, identifying opportunities for service enhancement.

Requirements:

• Excellent English communication skills – verbal and written.
• Strong background in medical billing, with hands-on experience in client management and account support.
• Proven success in a customer success or account management role in the healthcare or medical billing sector.
• Ability to work effectively in an onsite, night-shift role.

Why PointofIT Pvt Ltd?

• Competitive salary, performance bonuses, and a complete benefits package.
• An opportunity to be part of a specialized medical billing team dedicated to client success.
• Supportive, growth-oriented environment focused on professional development.

Ready to Elevate Your Career in Medical Billing? Send your resume to careers@thepointofit.com and join us at PointofIT Pvt Ltd as we redefine excellence in medical billing support.