Jr. Application Support & Analysis Engineer

Jr. Application Support & Analysis Engineer

  • Gathering and refining requirements from the stakeholders/teams/departments as Backlog items
  • Contribute to idea screening and creation of products road map
  • Analyzing process workflows to identify potential areas for automation and drafting business rules to identify and fill the gaps in the existing system
  • Designing user interfaces and screen mockups using wire-framing tools like Balsamiq, etc
  • Assisting the QA team with smoke-testing of the system
  • Handling customer demos and support requests
  • Creating system documentation, User Manuals and Release Notes
  • Developing and arranging workshops and trainings for relevant stakeholders

Required Skillset

  • Bachelor’s Degree (H) in Business Administration, Engineering and/or Software background
  • Good understanding of the Software development life cycle and frameworks
  • Good understanding of e-Procurement
  • Good understanding of the IT industry
  • In-Depth knowledge of Management Information Systems
  • Experience in handling customer requests
  • Ability to critically analyze requirements
  • Excellent communication
  • Hands on in issue recognition and problem solving

Note: Shift timings are from 08:00 pm to 05:00 am Pacific Standard Time

Job Type: Full Time
Job Location: Islamabad

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